The Brains Behind ServiceHive
Revolutionising IT support
Kay Riley
Operations Director
Kay brings a wealth of experience to the table, with a long and accomplished career in managed services. Having spent many years as a Senior Service Delivery Manager responsible for delivering managed services to global customers, she witnessed first-hand the challenges and frustrations service desk agents face when burdened with manual, repetitive tasks. Drawing on this deep understanding, she has since transitioned into her current role as Operations Director, where she is dedicated to streamlining service delivery at Spherica. Her hands-on approach ensures operations run smoothly and efficiently while fostering innovation to empower teams and enhance customer satisfaction. Kay is passionate about transforming processes to unlock the full potential of service teams, which is why she has been a driving force behind the success of ServiceHive.
"The story of ServiceHive is rooted in frustration, determination, and innovation. After decades of providing IT support, we saw firsthand the challenges that traditional services brought - long wait times, recurring issues, and inefficient processes. It was clear something needed to change."
Expertise meets innovation
Craig Ellis
Innovation Director
Craig started his career as a Tech Consultant and working directly with customers as employee number 13! He specialised in application development and automation.
Craig has a keen eye for process improvements and has spent years holding client surgeries to identify technical, process efficiencies and automations.
His expertise played a pivotal role in the conception of ServiceHive alongside Spherica MD, Steve Jennings, aiming to revolutionise the traditional Service Desk model through process and automation enhancements. Two years ago, Craig stepped into the role of Innovation Director, where he focuses on leveraging bleeding-edge technology to drive efficiencies. He has been instrumental in the build and development of ServiceHive and the integration of AI to design a groundbreaking new ServiceDesk model.
"ServiceHive embodies our belief that IT support should be intelligent, intuitive, and immediate. By harnessing the power of AI and automation, we’ve transformed the IT support landscape, offering a service that learns, adapts, and continuously improves."
Technological dedication
With ServiceHive, we’re not just solving today’s IT challenges – we’re anticipating and preventing tomorrow’s.
It’s more than a product. It’s a testament to our commitment to helping businesses achieve more through the power of technology.
Read our insightful blog to find out more about this journey.
Spherica's Clients
