What's The Buzz
About ServiceHive?
Generative
AI
Spherica-trained, role specific AI agents.
Multilingual, natural language AI chat.
Intelligent assessment of the primary resolution path for all queries.
Drives rapid solution and knowledge creation process.
Learns once, retains forever.
Knowledgebase
Custom database of verified knowledge articles and business data.
Searchable via natural language queries with summarised outputs.
Not restricted to IT and can be populated with any business or departmental information.
Instant access to customer knowledge increasing user self sufficiency.
Grows incrementally as newly discovered resolutions are added.
Automation
Library
Contains automated processes and customisable workflow.
Populated with resolutions to common IT incidents and requests.
Can be triggered by AI, IT engineers or users.
Continually developed using newly verified KB articles in expanding KB library.
Categorised and tagged by complexity and risk.
Ticket
Manager
AI driven triage and ticket management; integrates with leading ITSM solutions
Automatically categorises and prioritises tickets based on user’s context and tone.
AI generated summary of user issue and triage steps completed.
Executes resolution paths such as triggering automations or assigning tickets to an appropriate resolving group.
Automatic “3-strike” process offering users convenient timeslots for direct access to a live engineer.
Why Choose ServiceHive?
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