[Birmingham, 04/02/25]
Spherica Business Solutions, an automation-first IT Managed Service Provider, is delighted to announce the launch of ServiceHive, an AI-driven, semi-autonomous IT Service Desk that redefines the way in which IT service support is delivered. By harnessing relentless automation, ServiceHive delivers transformative customer experiences whilst significantly reducing operational costs.
Revolutionising IT Support
ServiceHive delivers intelligent, intuitive, and immediate AI-powered support. It provides businesses with scalable 24x7x365 support coverage, ensuring uninterrupted services, streamlined operations, and the flexibility to adapt to evolving demands.
“ServiceHive will change the way users access IT support,” remarks Steve Jennings, Managing Director at Spherica Business Solutions.
“It combines automated troubleshooting, task resolution, AI problem solving and customer-specific knowledge to create a scalable and adaptive IT service that evolves over time... This is more than IT support, it’s a future-proof approach to operational efficiency.”
Key Features of ServiceHive
Custom Knowledge base: Customer-specific data and verified knowledge articles enable rapid resolutions and empower user self-sufficiency.
Automation Library: Pre-built and customisable workflows execute common tasks, automating resolutions with consistency and precision.
Ticket Manager: AI driven triage and ticket management engine that seamlessly integrates with leading ITSM solutions.
Users can access ServiceHive through multiple channels, including multilingual chat, email, voice, and ITSM systems. The platform not only resolves incidents but also builds actionable insights to proactively prevent future issues.
Benefits of ServiceHive
Cost Efficiency: AI and automation reduces reliance on manual labour, lowering operational expenses.
Unmatched Speed: Tasks are automated to demolish standard SLA response times and decrease user downtime.
Scalability: The system automatically adjusts to handle demand spikes without any additional cost.
24x7x365 Availability: Round-the-clock service ensures support is always accessible, reducing the cost of out of hours support.
Knowledge Retention: Continuously builds and retains knowledge for long-term efficiency.
ServiceHive marks the future
ServiceHive delivers a modern alternative to traditional IT Service Desks, which often struggle with inefficiencies, high costs, and scalability limitations. By automating low-value repetitive tasks, ServiceHive frees IT teams to focus on strategic, high-value initiatives, all while delivering consistent and reliable support.
ServiceHive’s Product Manager Jason Clack, explains,
"We recognised that Service Desks are plagued with high volumes of repeat issues, resulting in IT teams fixing the same problems day after day. Along with an exceptional end-user experience, ServiceHive comes with a suite of pre-built IT automations, so that the speed of service is transformed from day one. Unlike other automation solutions, the system is continually learning and improving, so the service is always evolving."
Steve Jennings concludes,
"Customers can choose to deploy ServiceHive as an in-house “first contact” IT Service Desk or use it to enhance existing support services, such as processing high ticket volumes or providing out of hours support. ServiceHive delivers substantial benefits right from the start and we’re truly excited about its potential. We believe it is the future of the IT Service Desk."
About Spherica Business Solutions
Spherica is an automation-first IT Managed Service Provider delivering transformative, customer-centric solutions. By prioritising innovation and automation, Spherica helps organisations achieve smarter, more efficient IT operations.
