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Stay informed with ServiceHive
Welcome to our blog, where we explore the evolving world of IT support and the transformative role of AI.

14 hours ago2 min read
An Insight on IT Support Salaries, Retention Struggles, and How AI Can Help Combat High Attrition
Employee retention in the IT industry remains a significant challenge, particularly in the IT support and service desk sector, where high...

4 days ago2 min read
AI and Automation in Service Desk Operations
Download our insightful survey of current trends, satisfaction and future concerns with AI and Automation in the IT service desk...

Feb 32 min read
Spherica Business Solutions Launches ServiceHive: The Future of the IT Service Desk
[Birmingham, 04/02/25] Spherica Business Solutions, an automation-first IT Managed Service Provider, is delighted to announce the...

Feb 31 min read
A ServiceHive Overview
Download the PDF to explore the full range of benefits and features that ServiceHive offers. Discover how this cutting-edge, AI-driven IT...

Jan 252 min read
Webinar: Transforming IT Support With AI and Automation
This webinar introduces the exciting and revolutionary new service desk solution, ServiceHive! Spherica’s AI driven platform design


Jan 154 min read
The Journey to ServiceHive
The story of ServiceHive is one of frustration, determination, and innovation. It’s a journey that essentially began two decades ago.


Dec 18, 20242 min read
Transforming IT Support
Read this case study on how Spherica transformed a major transport company's service desk experience. Overview Spherica were selected as...

Dec 18, 20242 min read
A Day in the Life of ServiceHive
The role of a service desk is crucial in maintaining smooth operations. But what happens when the service desk itself is automated? How...

Dec 15, 20243 min read
Transforming Service Desk Operations with Automation
Modern IT service desks face relentless pressure to handle high ticket volumes, streamline resolution times, and enhance user experience,...


Dec 15, 20243 min read
Imagine if... You Could Automate All Password Resets
Discover how automating repetitive tasks like password resets can transform IT service desks, freeing up agents to focus on more...

Ready to step into the future of IT support?
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