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20 hours ago2 min read

An Insight on IT Support Salaries, Retention Struggles, and How AI Can Help Combat High Attrition

Employee retention in the IT industry remains a significant challenge, particularly in the IT support and service desk sector, where high...

5 days ago2 min read

Download our insightful survey of current trends, satisfaction and future concerns with AI and Automation in the IT service desk...

Jan 154 min read

The story of ServiceHive is one of frustration, determination, and innovation. It’s a journey that essentially began two decades ago.

Dec 18, 20242 min read

The role of a service desk is crucial in maintaining smooth operations. But what happens when the service desk itself is automated? How...

Dec 15, 20243 min read

Modern IT service desks face relentless pressure to handle high ticket volumes, streamline resolution times, and enhance user experience,...

Dec 15, 20243 min read

Discover how automating repetitive tasks like password resets can transform IT service desks, freeing up agents to focus on more...

Dec 10, 20242 min read

See how you can supercharge your service desk with AI and Automation.

Aug 28, 20245 min read

A day in the life of a service desk agent can be tedious, repetitive and stressful. Discover how AI and automation can relieve agents of...